• Shipping Policy

At SPJ Publication Pvt Ltd, we strive to ensure a seamless and reliable shipping experience for our customers. Please review our shipping policy below to understand our order processing, delivery timelines, shipping rates, and other important details.

1. Order Processing Time: Orders are typically processed within 1-2 business days after payment confirmation, excluding weekends and holidays. If an order is placed during peak seasons, special promotions, or holidays, processing times may be extended. In such cases, we will notify customers of any delays. 

2. Shipping Methods and Carriers: We offer multiple shipping options to accommodate different needs:

• Standard Shipping: Estimated delivery within 5-10 business days.
• Express Shipping: Estimated delivery within 3-5 business days.
• Trusted Carriers: We partner with reputable shipping providers such as Delhivery, SPJ Express, DTDC, and others to ensure timely and secure delivery. Customers can select their preferred shipping method at checkout.

3. Shipping Rates: Shipping rates vary based on the selected shipping method, destination, and package weight. The total shipping cost will be calculated and displayed at checkout before order confirmation.

4. International Shipping: We offer international shipping to selected countries. International shipping costs and estimated delivery times depend on the destination country and customs regulations. Customers are responsible for any customs duties, import taxes, or additional fees imposed by their respective countries. We recommend checking with local authorities for more information on applicable charges.

5. Order Tracking: Once your order has been shipped, you will receive a confirmation email with a tracking number. Customers can use this tracking number to monitor the status and location of their package through the carrier’s tracking system. If you experience any issues with tracking, please contact our support team.

6. Shipping Delays and Issues: While we strive to deliver all orders on time, SPJ Publication Pvt Ltd is not liable for shipping delays caused by external factors, including but not limited to:

• Weather conditions
• Customs clearance procedures
• Carrier disruptions
• Public holidays and unforeseen circumstances
• If we anticipate significant delays, we will inform customers as soon as possible.

7. Lost or Stolen Packages: Once a package has been marked as delivered by the carrier, SPJ Publication Pvt Ltd cannot be held responsible for lost or stolen items. To minimize the risk of theft, we recommend providing a secure shipping address. If your package is lost or stolen, please contact the carrier directly for assistance.

8. Address Accuracy: Customers are responsible for ensuring that their shipping address is accurate and complete at the time of placing an order. Incorrect or incomplete addresses may lead to delivery delays or unsuccessful deliveries. If an address needs to be updated after placing an order, please contact us immediately.

9. Returns Due to Failed Deliveries: If a package is returned to us due to failed delivery attempts, an incorrect address, or a recipient’s unavailability, the customer will be responsible for any additional shipping charges for reshipment. If the customer chooses to cancel the order instead, the refund will be processed after deducting shipping costs.

10. Contact Information: For any shipping-related inquiries, concerns, or assistance, please reach out to our customer service team:

📧 Email: order@spjp.in

We appreciate your trust in SPJ Publication Pvt Ltd and are committed to ensuring a smooth and hassle-free delivery experience for all our customers.