At SPJ Publication Pvt Ltd, we strive to provide a seamless shopping experience. Our Cancellation and Delivery Policy outlines the procedures and conditions for order cancellations, shipping, and delivery.

1. Cancellation Policy

• 1.1 Order Cancellation: Customers may cancel their orders within 24 hours of purchase to receive a full refund. After the 24-hour period, cancellations will incur a 15% restocking fee to cover processing and handling costs.
• 1.2 Cancellation Procedure: To cancel an order, customers must: Contact our customer support team via email at 📧 info@spjinternational.co or submit a request through the “Contact Us” page on our website. Provide the order number and a brief reason for cancellation.
• 1.3 Refund Process Refunds for approved cancellations will be processed within 5 business days from the date of request. The refund will be issued to the original payment method used at the time of purchase. Customers will receive a confirmation email once the refund is successfully processed.

2. Delivery Policy

• 2.1 Shipping Timeframe: Orders are typically processed and shipped within 1-3 business days, excluding weekends and public holidays. Delivery times depend on the shipping method chosen at checkout.
• 2.2 Tracking Information: Once an order is shipped, customers will receive a shipping confirmation email containing the tracking number. This tracking number allows customers to monitor their delivery status and estimated arrival date.
• 2.3 Delivery Issues: If there are any unexpected delays or delivery issues, customers should contact our customer support team immediately. We will work promptly to resolve the issue and provide timely updates.
• 2.4 Delivery Confirmation: Orders are considered delivered once the shipping carrier updates the tracking status as “Delivered” at the specified shipping address.

If a package is not received, customers must report the issue within 7 days of the estimated delivery date for investigation and resolution. For further assistance, please contact our support team at 📧 info@spjinternational.co. This policy is subject to periodic updates, and the most recent revision was made in February 2025.